I purchased a Samsung refrigerator and it worked fine until the ice maker broke. The customer service department came out and replaced the ice maker with the same ice maker which broke again.
At this time the manufacturer asked me to give them one more chance to fix the unit and if it still didn't work, they would replace the unit. I told them I didn,t want the same unit as I believed the problem to be a design flaw.They agreed to credfit my account so that I could purchase another brand. I bought a Whirlpool that is working fine, but have yet to revcieve my credit. That was in November of 2012.
They recently told me I would get my refund in 2 weeks. I won't hold my breath, but I think I will hire an attorney.
The nightmare continues. Please don't buy a Samsung appliance!
Monetary Loss: $1649.